Questions on general topics

Natura Nova is your online shop for select natural products, focusing on traditionally used herbs, teas, incense, and complementary accessories. The product range is based on European traditions from folklore and monastic customs, as practiced in everyday life for generations.

This approach is complemented by a conscious, reduced product selection that emphasizes traceable compositions, simple dosage forms and a calm, timeless application.

Natura Nova follows the approach of making proven products visible rather than following short-term trends. The focus is on products characterized by a clear composition, traceable origin, and a calm, timeless application.

The term describes the orientation towards plants, applications, and product forms that have been used and passed down in Europe over long periods of time. It focuses on cultural and historical experiential knowledge – not on medical or therapeutic claims.

Natura Nova consciously avoids short-lived hype, exotic superfoods, or heavily advertised claims of effectiveness. Instead, the focus is on a manageable selection of traditionally used plants and products, which are presented objectively.

A limited product range allows for careful selection and a clear categorization of the products. Natura Nova does not see itself as a full-range supplier, but rather as a curated selection for people who value clarity, tranquility, and quality.

When selecting products, attention is paid to plant-based raw materials, traceable processing steps, and clear labeling. Quality is not defined by buzzwords, but by material selection, composition, and transparent presentation.

No. Natura Nova products are not intended to diagnose, treat, or prevent any disease. They do not replace medical advice or therapy and are deliberately offered without any health-related claims.

Selection is based on content-related, not market-driven, criteria. Traditional use in European contexts, a transparent composition, and a clear, minimalist product form are taken into account. Products primarily focused on trends, promises of effectiveness, or marketing effects are deliberately excluded.

A manageable product range allows for careful selection and clear categorization. Natura Nova's goal is not to offer as many products as possible, but rather a coherent selection that provides guidance and can be used consciously.

Natura Nova focuses on plants and applications rooted in European traditions. Exotic raw materials or short-lived trends are not the focus, as they often have little connection to regional expertise and make objective evaluation difficult.

Product forms are selected based on their practicality and traceability. Simple forms such as loose teas, tea bags, or classic incense products are preferred, as they allow for clear application and are traditionally widespread.

Not every traditionally known plant is suitable for practical, everyday use. Natura Nova consciously avoids products where clear classification, safe application, or transparent labeling cannot be guaranteed.

The product range is expanded selectively when new products meet the content criteria. Expansions are made deliberately and not according to fixed schedules or seasonal marketing cycles.

The classification of the products is based on traditional European knowledge, as documented in folklore, regional applications, and historical records. In addition, current knowledge regarding processing and product form is taken into account, without deriving any claims about efficacy or health benefits.

Traditional use describes the culturally and historically transmitted use of plants, teas, or incense in everyday life. This refers to habits, rituals, and practical applications, not to medical or therapeutic concepts.

Traditional experiential knowledge is based on observation, transmission, and practical application across generations. Modern science works with standardized methods and clinical trials. Natura Nova places products in a cultural and historical context and deliberately refrains from scientific interpretations of their effects.

Studies, extracts, or mechanisms of action often lead to medical or health-related expectations. Natura Nova refrains from making such claims in order to ensure an objective and responsible assessment and to avoid presenting the products outside their cultural context.

At Natura Nova, knowledge serves as a guide, not as a manual for self-treatment. The goal is to make connections understandable and to promote conscious, reflective use – without oversimplification or exaggeration.

Too much detailed information can create expectations that go beyond the actual purpose of the products. Natura Nova therefore focuses on a restrained approach to knowledge transfer, leaving room for personal responsibility.

At Natura Nova, teas and infusions are defined as herbal preparations that are steeped in hot water. This includes classic teas as well as herbal and plant infusions. They are classified according to product form and traditional use, not according to purported effects.

The term "tea" is often used generically in everyday language. Strictly speaking, it refers to preparations made from the tea plant, while infusions consist of herbs, flowers, fruits, or other plant parts. Natura Nova uses both terms in a generally understandable, non-technical way.

Tea bags and loose teas differ primarily in their preparation. Tea bags are suitable for simple, portioned use, while loose teas allow for individual dosage. Both forms have a long tradition and are used according to their intended purpose and personal preference.

If labelled as organic, the ingredients used come from controlled organic farming in accordance with applicable standards. The organic label refers to cultivation and processing, not to any particular effect or property of the final product.

Teas and infusions should be stored in a dry, dark place, tightly sealed. This will preserve their aroma and quality for a longer period. Additional storage instructions can be found on the respective product packaging.

The teas and infusions offered are classified as products for enjoyment and everyday use. They are not considered functional or therapeutic products and do not replace medical advice.

No. Natura Nova products are not intended to diagnose, treat, alleviate, or prevent any disease. They are offered as products for enjoyment, culture, or everyday use and do not replace medical or therapeutic advice.

No. Natura Nova products are not a substitute for medical examination or treatment. Always consult a qualified professional if you have health problems.

The products are aimed at adults who wish to consciously engage with traditional product forms such as teas, infusions, or incense. Information regarding specific target groups or restrictions can be found on the respective product pages.

Depending on the product form, instructions for use, dosage, or handling may be relevant. These are provided on the respective product packaging or product page and should be followed. Use at your own risk is assumed.

Not all products are suitable for children. In particular, incense and herbal mixtures should be kept out of children's reach. If in doubt, use by children is not recommended.

A conscious approach to natural products requires personal responsibility. Natura Nova emphasizes transparency and clear boundaries to avoid unrealistic expectations and promote responsible use.

Natura Nova currently delivers to Switzerland. Additional delivery countries may be added depending on the shop's development. Available shipping options will be displayed during the checkout process.

Shipping costs are displayed transparently in the shopping cart and during checkout. They depend on the shipping method and order size.

Orders are usually shipped within a few business days of receiving payment. The estimated delivery time is communicated during the ordering process and may vary depending on product availability.

The products are carefully and appropriately packaged to ensure quality and integrity during transport. Discreet, functional packaging is used.

As long as an order has not yet been shipped, changes or cancellations may be possible in individual cases. In this case, we recommend contacting us promptly using the contact options provided.

If a product arrives damaged, please contact Natura Nova as soon as possible. Further action will be reviewed and agreed upon on a case-by-case basis.

Detailed information on returns, cancellations and complaints can be found in the relevant legal notices in the shop.